Privacy Policy

Planet Potential Pty Ltd.

1. Introduction
Planet Potential Pty Ltd. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you visit our website www.planetpotential.com.au and when you use our services. By using the Site or our services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

Personal Information: When you contact us or use our services, we may collect information that identifies you personally, such as your name, email address, phone number, address, date of birth, and other details you choose to provide.
Non-Personal Information: We may automatically collect certain information when you visit our Site, including your IP address, browser type, and usage data, to help us improve our services and understand how users interact with our website.

3. How We Use Your Information

We may use your personal information for the following purposes:

To provide our services, including support coordination, recovery coaching, and other mental health services.
To communicate with you regarding inquiries, updates, and relevant information about Planet Potential.
To improve our website and tailor our offerings based on user feedback and preferences.
To comply with legal obligations and respond to legal requests.

4. Disclosure of Your Information

We do not sell or rent your personal information to third parties. However, we may disclose your information:

To trusted third-party service providers who assist us in delivering our services.
If required by law, regulation, or legal process, or to protect our rights, property, or safety.
With your consent or at your direction.

5. Data Security

We are committed to securing your personal information. We use industry-standard practices and technologies to protect data from unauthorized access, alteration, and disclosure. However, please be aware that no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Retention of Your Information

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Cookies and Tracking Technologies

Our Site may use cookies and similar technologies to enhance your experience. Cookies are small files placed on your device that help us analyse web traffic and improve our website. You may disable cookies through your browser settings, but this may affect your ability to use certain features of the Site.

8. Your Rights

Depending on your location and applicable law, you may have the right to:

Access the personal information we hold about you.
Request corrections to any inaccurate or incomplete personal information.
Request the deletion of your personal information.
Opt-out of receiving marketing communications from us.

To exercise any of these rights, please contact us at admin@planetpotential.com.au

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any external sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our Site. Your continued use of the Site and our services after the changes become effective constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us at:

Planet Potential Pty Ltd

Phone: (03) 5212 9043
Email: admin@planetpotential.com.au

Address: PO Box 3, Geelong, Vic, 3220