Complaints, Feedback & Compliments

Your feedback allows us to provide you with high-quality services; we actively seek your input. Feedback can be provided anonymously or through written or online surveys or conversations with you. We would like your feedback on:

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●      quality of care received

●      consistency of services provided

●      support worker performance

●      supports that work for you

●      changes you want made to assist you

●      what you like and dislike about our services.

 

You always have the right to expect the best possible standard of service from us, and we will treat any concern or complaint you provide as a serious issue. No matter what the situation, a team member will not react badly to your complaint; you should feel safe knowing that they will not retaliate or hurt you in any way.

 

You can make an anonymous complaint to our Complaint Manager using the form below. Remember not to identify yourself during this process if you wish us not to know who is making the complaint.  

 

You can make a complaint regarding our services or a team member provided to work with you. If you do not feel comfortable making a complaint, someone else can do this on your behalf, including:

●      an advocate

●      a family member

●      a close friend

●      your care worker

●      a person you know and trust.

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Please send your complaints using the form below or addressed to the Complaint Manager via admin@planetpotential.com.au